I was able to compare with hardware and software. In this chapter, writer talks about these theme. How can we apply hardware and software to our work place? How can our boss apply hardware and software to his work place? The basic is both items are support each other. So, We were not able to reputate which is better. We should focus on these at the same time.
The case study: It is about DELL company. I think one of the most important things in IS is "People." Recently, most companies' hardware and software technics are almost same, but services are different. That's why, I think Dell concentrates on not only hareware and software, but also service.
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